At Seref Rijwielhandel, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.
## Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
### Non-returnable Items
Certain items cannot be returned, including:
- Gift cards
- Custom or personalized bikes
- Special order items
- Perishable goods
- Items marked as final sale
## Return Process
1. **Contact Us:** To initiate a return, please contact us at serefrijwiel@hotmail.com with your order number and reason for the return.
2. **Shipping Instructions:** Once your return is approved, you will receive instructions on how and where to send your item. Customers are responsible for return shipping costs unless the return is due to our error.
3. **Inspection:** After we receive your item, we will inspect it and notify you on the status of your refund.
## Refunds
If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer's policies.
## Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
1. **Check Your Bank Account:** It may take some time before your refund is officially posted.
2. **Contact Your Credit Card Company:** There is often some processing time before a refund is posted.
3. **Contact Your Bank:** Processing times can vary.
4. **Contact Us:** If you have completed all of these steps and still have not received your refund, please contact us at serefrijwiel@hotmail.com.
## Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at serefrijwiel@hotmail.com and send your item to: Zijlweg 117-ZW, 2013 DG Haarlem, Netherlands, See Our Stores.
## Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
## Contact Us
If you have any questions about our Refund Policy, please contact us:
**Seref Rijwielhandel**
Email: serefrijwiel@hotmail.com
Phone: (023) 532 77 23
Address: Zijlweg 117-ZW, 2013 DG Haarlem, Netherlands, See Our Stores
